0800 400 915 [email protected]

Return Policy

All sales are final. We only accept returns for goods that are warranty returns.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. 

Consumer Protection helpline 0508 426 678(0508 4 CONSUMER) 

To be eligible for a return, you must first email us [email protected] to alert us to the faults/damage, then return the faulty/damaged item to us. Upon receipt, we will ship out a replacement. 

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore we advise you take out shipment tracking & registration of insurance with your postal carrier.

Mercari Limited will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Warranty returns (General)
If you return the alarm due to warranty, we will replace the alarm for you, or alternatively may refund the purchase amount less Shipping & admin ($95 inc Gst)

Damage During Shipping
It is ultimately the user’s responsibility to test their alarm on receiving it to identify any damage caused during shipping or operational issues on receipt. Alarms are tested as working prior to dispatch. Mercari Limited will not accept any claims for damage during shipping 72 hours after tracked delivery has completed

Mercari Limited will not accept returns/refund on the basis of change of mind.